Answer new customer inquiries within the hour

Every hour during business hours, check my Gmail [and any other inbox I use for customers, e.g. website contact form, marketplace messages] for new inbound inquiries: quote requests, booking questions, product or availability questions, and complaints. For each new one, read the whole message, look up whatever context you need (their prior threads with me, my pricing page or price list at [link], my FAQ or policies at [link]), and draft a reply in my voice that actually answers the question and proposes the next step, e.g. a call or booking link [link]. Rules: only quote prices and availability that appear in my sources, never invent them. Do not commit to delivery dates, discounts, or exceptions; flag those for me instead. Save every reply as a draft unless I've told you a specific category is safe to send. Log each inquiry to my tracker [sheet link]: time received, sender, what they want, draft saved or sent, and anything that needs me. Finish each run with the count handled and the ones waiting on my decision.